WHERE is my book, where is my download link?
There are several reasons why you may not have received the
automatically sent RECEIPT containing the download link and password for the
book that you ordered. Here are some things to look for:
1. You
may have your browser security settings set too high. I suggest that you set it to
"medium". Also, make sure that your “cookies” are “enabled”.
2. You may not have Adobe
Acrobat Reader at all
on your computer. To get your free copy go to
www.adobe.com.
3. You
may have more than ONE version of Adobe Acrobat Reader on your computer. If so, get rid of
both of them and then install only the latest version for your system.
4. You
may have a firewall on your
computer that does not permit downloads of files. Correct the settings or speak to
your school technician about adjusting the firewall settings.
5. Refresh your
browser in case this is
causing a problem.
6. If
you ordered through your school computer, your school server or your ISP may be blocking
emails from
CONTACT. If this is the case you need to ask them to unblock
this email
address.
7. If
you are using a Yahoo.com email address, there is a chance that your RECEIPT email may have been
placed in the “bulk”
folder. Please have a look there to see if you can locate this email that
contains your download link and password.
NOTE:
If you did not receive
your book or the purchase RECEIPT, that includes the file download link,
please write to
CONTACT and your order will be re-activated
immediately.
A
Bit About PDF Files:
Portable Document
Format (PDF) files provide consistent results
when printed. A PDF document will have a .pdf filename extension (example:
filename.pdf).
In order to view and print PDF files, you need Adobe® Acrobat®
Reader™ installed on
your computer. Most computers already have this software installed, but if
yours does not, you can download Acrobat Reader for free from the Adobe web
site. Click the "Get Acrobat Reader" graphic below or visit
http://www.adobe.com/products/acrobat/readstep2.html.
PDF documents can be downloaded and saved to
a local drive. Larger documents are best viewed and/or printed after
downloading. If you
would prefer to read a document off-line at a later time you should save the file to your computer.
How to OPEN:
Locate the file on
your computer and then simply double-click it. The file will then open up in
Adobe Reader at which point you will be able to navigate through the pages
and print.
Internet
Explorer Users: If you
have Acrobat Reader installed, and are using Internet Explorer browser, you may have trouble displaying
large PDF documents directly from the web. If any PDF link displays only a
blank screen when clicked, right-click on the link (click and hold on a
Macintosh), and save the file to your hard drive. Then open the PDF file in
Acrobat from your hard drive.
TIMESAVERS for TEACHERS.com web site uses Acrobat version 7.0 to create and distribute PDF
documents.
General TROUBLESHOOTING of PDF
files:
If you are experiencing problems viewing or downloading our .pdf files, here are some things
you might want to try:
· You may not have “unzipped your file if it is named with an
extension of .zip. Go to www.winzip.com to get your free version of the
program.
· If you get error messages this usually means that you have MORE than ONE version of Adobe Acrobat Reader installed on
your computer. What you need to do is delete them both and then re-install
the latest version appropriate for your version of Windows.
· Make sure you have the latest version of the Acrobat Reader viewer installed. You can get this
software for free at
www.Adobe.com. This is the most common solution
to the problem of viewing the .pdf files. If you have trouble installing or
using Acrobat Reader, please visit the Adobe support page at
http://www.adobe.com/support/products/acrreader.html.
· Sometimes the screen may even say
"done" when it is not done. So, please just wait patiently for it to download completely. Some files are about up to 7 MB in size and it will take some time for each to be saved to your hard drive.
· AOL users, please use
Internet Explorer browser to download your files and NOT the AOL browser.
· The PDF must fully download before you can view it. So if you have a slow connection
or the server is very busy or the PDF is
very large you may receive a blank window until the PDF will display.
· Refresh the window you are viewing.
TROUBLESHOOTING PRINTING:
Please go to the
following link for a more
extensive support on printing issues:
http://www.adobe.com/support/techdocs/150d6.htm
If you
have Acrobat Reader installed but have trouble using a PDF document from this
site, you can send an e-mail
to
Contact. In your message, please provide specific details about the
problem, including the file name, location.
